Membership status & renewal

The portal’s Membership page is where you check your status, renewal date, and what’s included — it’s the same page used for benefits, billing, and settings (see the tabs below).

Check your status and renewal date

Sign in to the member portal.
Select Membership in the portal navigation.
The Overview tab shows:
- Your status (for example active)
- Member Since date
- Your Renewal date
- Whether Auto-Renew is enabled or disabled

If you have any unpaid invoices, an alert on this tab shows how many and the total due, with a link to jump to the Billing tab.

Change your plan

If you have an active recurring membership, the Overview tab also shows Change Plan. You can move to a different published membership tier without contacting staff:

Select Change Plan.
Pick the new tier and when it should take effect:
- Immediately — MemberHero prorates the unused part of the current period (you are charged or credited now).
- At next renewal — the new tier starts at renewal; nothing is charged today.
Select Preview Change, review the amounts, then Confirm Change.

Only tiers your organization lists for members appear here. The billing interval (monthly or annual) stays whatever your subscription already uses. If you do not see Change Plan, you do not have an active recurring subscription in the portal — contact your organization.

For a disputed charge, a refund, or a tier that is not listed, contact your organization admin.

About auto-renew

Auto-Renew is shown on the Overview tab and on the Settings tab, but it’s read-only in the portal today — you can see whether it’s on or off, but you can’t switch it yourself. To turn auto-renew on or off, contact your organization admin.

If you’re due for renewal

The portal doesn’t currently have a self-service “renew” or “pay now” button. What to do depends on how your organization handles renewals:

Auto-renew is on — your organization’s billing system will attempt the renewal automatically; you’ll see the resulting invoice on the Billing tab.
Auto-renew is off, or you got a renewal notice — check the Billing tab for the invoice, and follow your organization’s payment instructions, or contact them directly.
Not sure what to do — your organization admin owns pricing, renewal timing, and any exceptions.

Tips

Keep your profile email current so renewal notices and invoices reach you.
The Overview tab also shows your active benefits and what you haven’t used yet — worth checking before you renew.
Corporate or multi-seat memberships: ask your organization who’s responsible for renewal if you’re not sure.