Sign in
Your organization gives you a portal link that opens the member area for your chamber or association (for example theirsite.com/portal). Use the email address on your membership record.
Sign in
Section titled “Sign in”- Open your organization’s portal URL.
- Choose Continue with Google, or enter the email address on your membership record and select Continue.
- What happens next depends on your account:
- If you already set a password, you’ll land on a password screen — enter it and sign in.
- If you signed up with Google, or you’re signing in for the first time, MemberHero emails you a sign-in link instead — open your inbox and click it to finish.
- A successful sign-in takes you to your member home.
Reset your password
Section titled “Reset your password”- On the password screen, select Forgot password?
- MemberHero emails a reset link to the address you entered.
- Open the email and click the link — it opens a Set new password page.
- Enter and confirm a new password, then submit.
If the link has expired or already been used, request a new one the same way — the reset page tells you if the link isn’t valid.
You can also switch from the password screen to a one-time sign-in link instead of resetting a password, if you’d rather not set one.
Verify your email
Section titled “Verify your email”If you signed up with an email/password (not Google), you may see a banner asking you to verify your email. Select Send Verification Link, then open the email and click the link. A few actions in the portal (like updating sensitive info) may ask you to verify first if you haven’t already. Google sign-ins don’t need this — your email is already confirmed.
If you cannot sign in
Section titled “If you cannot sign in”| Problem | What to try |
|---|---|
| No email received | Check spam/junk. Confirm the exact email on file with your organization admin. |
| “No active membership found for this email” | You’re not on the org’s member record with that address yet — contact your organization to join or correct your email. |
| Link expired | Request a new sign-in link or password reset; old links stop working after a short time. |
| Wrong organization | Use the portal URL for this organization, not a different chamber’s site. |
- Use the same email your organization has on file for membership and billing notices — it’s what the portal checks against.
- Sign out on shared computers when you’re done.
- For account problems the portal can’t fix, contact your organization admin.