Invoices & payment history
Invoices live on the Billing tab of the Membership page, alongside your benefits and membership settings.
View your invoices
Section titled “View your invoices”- Sign in to the member portal.
- Select Membership in the portal navigation.
- Select the Billing tab.
You’ll see:
- Pending — count of unpaid invoices
- Amount Due — total across pending invoices
- Paid YTD — total paid this year
- A list of invoices with invoice number, description, due date, amount, and status (paid, sent, overdue, or draft)
Paying an invoice
Section titled “Paying an invoice”The portal currently shows invoices for reference — it doesn’t have a self-service Pay button. If you have an unpaid or overdue invoice, follow the payment instructions your organization sent (online payment link, mailed check, bank transfer, etc.), or contact them directly to pay.
Payment method
Section titled “Payment method”The Settings tab (on the same Membership page) shows your billing contact email. Updating a card on file isn’t self-service in the portal today — contact your organization administrator to update payment details.
- Keep your profile email current so invoices and receipts reach you.
- For a disputed amount or a refund, contact your organization admin — they own pricing and exceptions. To switch membership tiers, use Change Plan on the Membership Overview tab (see Membership status & renewal).
- If you already paid but an invoice still shows as pending, give it a little time to sync, then contact your organization if it doesn’t update.